Outpatient Scheduling & Approvals
For outpatient procedures scheduling and approvals (pre-certification), call Appling Healthcare’s Central Scheduling office at 912-366-6002, fax 912-367-1200.
Visiting Patients
Appling Healthcare’s patients reserve the right to have family and visitors during their hospital stay. Patients and visitors must comply with hospital policies. See our policy on hospital visits here.
Get Copies of Your Medical Records
As a patient, it’s your right to get copies of most medical records. Your medical record includes your health history, allergies, medicines, test results, and how to contact you. So, it’s our job to protect your privacy while giving you timely access when you need it. Request copies of your medical records here.
No Patient Left Alone Act (House Bill 663)
During the 2024 legislative session, the Georgia General Assembly passed the No Patient Left Alone Act (House Bill 663), which was signed into law by Governor Brian Kemp on May 6, 2024. This legislation establishes visitation rights for individuals admitted to hospitals and long-term care facilities. Read about the No Patient Left Alone Act here.
Discrimination is Against the Law
Read our Notice of Non-Discrimination & Accessibility here.
Customer Service
If you have questions about our services, beyond the resources on this website, please reach out to us.
Call us: 912-367-9841 or CLICK HERE TO FIND OUT MORE
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Patient Rights
The employees and medical staff of Appling Healthcare respect the dignity and pride of each individual with unique needs and perspectives. The following reflects your rights and responsibilities as we provide you or your family care:
You Have a Right…
- to receive care in a safe environment, free from all forms of abuse, neglect, or mistreatment.
- to have family members or a person of your choice notified promptly of your admission to the hospital.
- to have someone remain with you for emotional support during your hospital stay, unless your visitor’s presence compromises others’ rights, safety, or health.
- to deny visitation at any time.
- to expect privacy and dignity in treatment consistent with receiving quality medical and psychiatric care.
- to know who is responsible for authorizing and performing your procedures or treatments.
- to receive access to medical treatment or accommodations regardless of race, sex, creed, sexual orientation, national origin, religion, physical handicap, or sources of payment.
- to know the identity/professional status of your caregivers.
- to know what patient support services are available, including access to an interpreter if language is a problem.
- to have access to your medical records according to hospital policy.
- to be informed of the nature of your condition; proposed treatment or procedure; risks, benefits, and prognosis; and any continuing healthcare requirements after your discharge, in terms you can understand.
- to have your pain assessed and to be involved in decisions about treating your pain.
- to be free from restraints and seclusion in any form that is not medically required.
- to expect consideration of your privacy and confidentiality in care, discussions, exams, and treatments. You may ask for an escort during any type of exam.
- to access protective and advocacy services in cases of abuse or neglect. The hospital will provide a list of these resources.
- to refuse treatment, except as otherwise provided by law, and to be informed of the consequences of your refusal.
- to participate in the decision-making process related to your plan of care.
- to have access to professionals to assist with emotional and or spiritual care.
- to participate in discussions of ethical issues that may arise.
- to express concerns regarding any of these rights in accordance with the grievance process.
- to formulate an Advance Directive and appoint a surrogate to make healthcare decisions on your behalf to the extent permitted by law.
You Have a Responsibility…
- to provide accurate and complete information to your healthcare providers about your present and past medical conditions and all other matters pertaining to your health.
- to inform your healthcare providers whether or not you understand your plan of care and what is expected of you.
- to keep appointments and, if you cannot, notify the proper person.
- to be considerate of rights of other patients and hospital personnel, treat staff with respect, and follow hospital policy and regulations regarding care and conduct.
- to actively participate in your pain management, plan, and keep your doctors and nurses informed of the effectiveness of your treatment.
- to leave valuables at home and bring only necessary items for your hospital stay.
Your Feedback Matters
We want to hear from you regarding your satisfaction with our care and services, as well as suggestions for improvement. To help us measure our efforts, we follow up with our patients after their hospital stay, and if we contact you by mail, we hope you will take a moment to respond to our survey questions (provided by NRC Picker). Your comments will help us improve the way we provide care. We also welcome and encourage your comments at any time. All information is used to support our efforts to continually improve the quality of your care and safety.
We encourage you to call the Patient Advocate to share your concerns at (912) 367-9841 ext. 1201.
Should we be unable to resolve your concerns, we encourage you to contact the Georgia Department of Community Health, Two Peachtree St, NW Atlanta, GA 30303 (404-657-5726 or 800-878-6442).
